Highlights
CWX built STITCH, an AI-powered knowledge assistant that helps Levi's store associates access detailed answers across multiple physical and digital knowledge bases and standard operating procedures (SOPs) in seconds.
The challenge
In-store stylists needed to navigate 7+ systems to manage purchases, inventory, returns, security, and more.
The solution
CWX built “STITCH” to help store associates access detailed answers across multiple physical and digital knowledge bases and standard operating procedures (SOPs) in seconds.
People: stylists and store associates. Process: purchases and returns, inventory management. Technology: a chatbot user interface, a vector knowledge base, a RAG workflow and BigQuery datasets.
The implementation process
An early pilot of this seamless experience boosted productivity for in-store stylist to reduce the time to sale for customers, resulting in a next-phase rollout to all U.S. stores in 2026.
